Human Resources and Compliance Manager (Part-time)

Interested candidates should send their resume and cover letter to: Noy Frial-Lopez, Executive Director at

PEER Services ( is a leading nonprofit provider of community-based substance use prevention and treatment services for Evanston, Maine, New Trier, Niles and Northfield Townships, and the north side of Chicago. As a licensed treatment provider since 1975, we have transformed the lives of thousands of teens and adults and helped them open the door to a healthier, brighter future.

The HR and Compliance (HRC) Manager is a member of the Leadership Team and reports to the Executive Director.  The HRC Manager is accountable for ensuring smooth and efficient Human Resources and Compliance operations that facilitate the delivery of the highest quality care for our staff, clients and communities served. The HRC Manager has oversight and accountability of Human Resources and Compliance tasks and functions associated with the agency, including but not limited to, employee relations, hiring and termination process, records maintenance, orientation, training and exit procedures, benefits management, productivity and accrual computations, compliance with local, state and federal regulations (i.e., Joint Commission, IDHS-SUPR), and continuous quality improvement.

The Human Resources and Compliance Manager possesses proven understanding and demonstrated success with Human Resources Management, Organizational Compliance, developing, writing, and implementing policies and procedures, staff development, conflict resolution, and relationship building.  In addition, the HRC Manager provides administrative assistance and project management, as needed, by the Executive Director.  The HRC Manager works cooperatively with members of the Leadership Team and serves as the primary contact for HR and Compliance matters. 

Performance Standards

  • Perform all duties and demonstrate behaviors and attitudes consistent with PEER Services’ Mission and Core Values.
  • Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.
  • Accomplish individual and department goals and objectives established by supervisor based on prior performance evaluation.
  • Strict adherence to confidentiality and ethics standards.

Job Duties


  • Ensure the Executive Director is kept abreast of all aspects of Human Resources and Compliance activities and issues.
  • Regularly review and update the agency’s Employee Handbook, work with the Office and Facilities Manager to update the Admin SOP, and coordinate the process of reviewing and updating agency-wide and program-specific policies and procedures.
  • Build and maintain strong, collaborative working relationships with PEER staff.
  • Deliver high-value services that are financially feasible and sustainable.
  • Collaborating with the Leadership Team, evaluate the need for additional staffing, training, and other supports to fulfill agency and program needs.
  • Deploy resources efficiently and effectively to meet organizational and department goals, working with staff to balance workload and effort.
  • Provide Human Resources and Compliance guidance and support for new initiatives, ensuring policies, procedures, program services and staffing meet necessary standards.
  • Represent PEER at Human Resources, Joint Commission, employment and networking events and opportunities, promoting the positive reputation of the organization as needed.
  • Collect and provide accurate and factual data, statistics and other information to staff, funders, partners, community members, The Joint Commission, government, and other stakeholders.
  • Participates in continued education training related to Human Resources and Compliance.
  • Works on special projects as assigned by Executive Director.


  • Manage and oversee the operations of the Human Resources Department, and maintain an annual HR calendar.
  • Serve as the primary Human Resources contact for the agency, reviewing and responding to state, funder, partner, and community requests and concerns pertaining to Human Resources.
  • Communicate the Human Resources department’s philosophy and strategies internally to executive, management, and PEER staff.
  • Manage the hiring process, working with the hiring manager to review and update job descriptions, post open positions, collect, and review resumes, screen, and interview applicants, check references for potential hires, assist with scheduling interviews with hiring managers, call candidates to award positions and inform those who did not receive positions, prepare offer letter and packet of HR information to send to new hires.
  • Coordinate with the hiring manager and the Office and Facilities Manager to ensure that all necessary setups including technology and office, safety procedures, facility tours, paperwork, etc. are ready for the employee’s first day.
  • Participate in the termination process, both voluntary and involuntary, and ensure that departing personnel know what they need to do and who they need to speak to ensure that all tasks are completed prior to departure.  Ensure that involuntary terminations are conducted in compliance with Illinois and Federal Law. Conduct exit interviews for voluntary separations.
  • Manage the agency’s performance evaluation process, provide support to managers and staff, and ensure timely completion of annual performance appraisals.
  • Manage and collect needed HR information, paperwork, and documentation from staff, and follow up with staff and managers on any missing HR requirements.
  • Review and respond to staff’s personnel / HR concerns or requests, assist with resolving conflicts and address agency concerns.
  • Respond to requests both from and for former employees regarding references or verification of employment, review unemployment claims and recommend an agency response for the Executive Director and maintain legally required HR posters.
  • Develop, write, and implement new HR policies and procedures as needed, to ensure adherence to industry and regulatory best-practice.
  • Conduct staff trainings and meetings as needed.
  • Maintain and update the agency Organizational Chart.
  • Managing agency benefits, including but not limited to: presenting benefits options to all staff at annual open enrollment, new employee benefits enrollment, liaising with ADP, insurance brokers and insurance company representatives as needed. Participates in regular review of agency benefits package and ensures that benefits summary is updated regularly.
  • Runs monthly reports to distribute to staff regarding accruals of vacation and sick time, and productivity.  
  • Manages HR portal/program and assists team members with reporting from applicable platforms.
  • Coordinates staff activities/celebrations (i.e., Annual Staff Appreciation Celebration) in collaboration with management team.


  • Monitors and maintains agency licenses and paperwork (Federal, State, DHS-SUPR, DEA, SAMHSA, Joint Commission, etc.)
  • Maintains and updates a record keeping system and schedule for all necessary tasks, documents, and renewals.
  • Works with Leadership Team to acquire, maintain, and update all necessary documents for submission to licensing and regulatory bodies.
  • Works with department heads to schedule and complete annual, quarterly, monthly and/or weekly tasks required by licensing and regulatory bodies.
  • Develop a quarterly Compliance schedule with all regular tasks, adding items based on agency need.
  • Oversees the completion of Compliance tasks by team members, (i.e., chart reviews and quarterly reports).
  • Reviews trends in chart review outcomes to identify training needs or procedural changes.
  • Reviews trends in incident reports, client, and staff feedback, to identify training needs or procedural changes.
  • Works with management team to provide staff training on compliance topics.
  • Manages the agency’s process for preparing for audits and surveys.  Serves as primary contact and liaison for compliance audits and surveys (The Joint Commission, DHS-SUPR, etc.)

Classification, Compensation, Work Schedule, and Benefits:

  • This is a regular, part-time, salaried, exempt position, at 20 hours per week, with potential for additional/full-time hours in the future.
  • Compensation is $30,000-$35,000 annually, dependent on experience and qualifications. 
  • Work is on-site, and hours will be Monday through Friday, noon to 4pm, but negotiable.
  • Benefits include PTO (holidays; accrued vacation and sick time; and time off for birthday); professional development training; and employee discounts through ADP.


  • Bachelor’s degree in business administration, Non-Profit Management, or related field; OR 3 years of Human Resources experience with management/oversight responsibilities of an agency’s human resources department.
  • Human Resources and/or Compliance Certification, a plus.
  • Ability to work on multiple projects simultaneously, to set priorities and meet deadlines.
  • Demonstrated knowledge of Human Resources standards and functions.
  • Demonstrated familiarity with MIS systems and Electronic Health Records.
  • Non-profit work experience, a plus.
  • Demonstrated familiarity with The Joint Commission, a plus.
  • Must own a vehicle with insurance and willing to work out of Evanston when needed and other subleased office space(s).


  • Self-starter and ability to work independently and with a team.
  • Good time management, organizational, interpersonal, and written skills.
  • Attention to detail with good analytical and problem-solving skills.
  • Discrete and ability to maintain confidentiality, use good judgement and sensitivity.
  • Professional demeanor and role model for other staff.
  • Customer oriented and ability to communicate effectively and positively.
  • Confident, collegial, and direct.
  • Effective public speaker and trainer.

PEER Services, Inc. appreciates the opportunity to provide services to its diverse community, including people of color, low-income and financially insecure, non-English speakers, and LGBTQ+ individuals. We strongly encourage applications from people with these identities and other marginalized communities to join our staff to better serve our clients. PEER Services makes hiring decisions without regard to any person’s race, color, sex, creed, gender identity, gender expression, age, religion, disability, national origin, ancestry, genetic information, sexual orientation, marital status, parental status, pregnancy, military discharge status, source of income, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

PEER Services’ Mission is to reduce the harms of substance use, addiction, and stigma by engaging youth and adults with innovative prevention programming and by supporting people on their path to recovery through holistic, evidence-based treatment. We provide affirming services to all in need, regardless of their ability to pay.

PEER Services is a 501(c) (3) non-profit organization. Since 1975, PEER Services has provided community-based substance use prevention and treatment services to teens, adults, and families in Northern Cook County, including Evanston, Maine, New Trier, Niles and Northfield Townships, and the north side of Chicago. PEER Services, Inc. is an Equal Opportunity Employer.